Posted by Serge Beaumont in the early morning: February 28th, 2011
Every Agile team has to deal with whatever they’ve put out in the wild next to their “regular” work. How to handle the – by definition – unknown load of production emergencies when you’re trying to achieve a stable pace? You can deal with emergencies by performing triage to either reject, defer or accept. You can set up a buffer to absorb some of the uncertainty, and finally you should make sure that you take the time to reduce the number of emergencies by building quality in. If you find you are mostly doing maintenance, you can consider doing Kanban.
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