Chris Lukassen

Verbal Turn Indicators For Intercultural Product Owners

Chris Lukassen

Jujutsu exams are coming up. One of the things that examiners want to see in jujutsu is the use of go-no-sen, sen-no-sen and tai-no-sen. Go-no-sen means that you respond to an action of your opponent, tai-no-sen means you act simultaneously and sen-no-sen means you take the initiative and act before the opponent has a chance.

When we debate product features, roadmaps, implementations, marketing plans etc. this happens all the time. We listen to what the other person has to say and respond (go-no-sen) or we interrupt and try to take over the discussion (tai-no-sen).
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Don't Build That Product

Chris Lukassen

At the Agile Chef Conference I facilitated a workshop where participants could experience how Aikido can be used to resolve conflicts on the work floor as well by applying verbal Aikido. At the end of the session someone asked me to demonstrate the best defence against a sword attack; I responded by turning around and running as fast as I could.

So how is that in Product Management? what ideas are ideas you should really run away from?

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The Best New Years Resolution: Agile Product Management

Chris Lukassen

Agile Product Management is grounded in the Jobs to be done theory and Lean startup principles. In my book “The Product Samurai” I described how you can effectively apply these techniques to be a better Product Manager, but what I didn’t’ cover was why not everybody is doing this already?

Making up for that, and unveiling the seed conditions for the next level of Product Management, I am pleased to give you the best new years resolution: Agile Product Management

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The Customer Pain Map

Chris Lukassen
Customer Pain

Customer Pain

“Ouch, that really hurt.” “What was it?” my sparring partner replied. “The choke or the overstretching of the elbow joint?” “The quick throw, I had no time for proper fall breaking.” I replied.

It happens in our sport, we try and experiment and try to find the best way to perform a technique. The goal is not to inflict pain but to figure out what works and what not. Knowing where the pain is and whether it affects the recipient is important beyond jujutsu and in fact is the core of Product Management.

Let’s look at a handy visualization of customer pain to help Product Owners and Product Managers to prioritize.

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Better guesswork for Product Owners

Chris Lukassen

Estimation, if there is one concept hard to grasp in product development it will be when things are done. With done I don’t mean the releasable increment from the iteration, but rather what will be in it? or in Product Management speak: “what problem does it solve for our customer?”.

I increasingly am practicing randori (sparring matches in judo) and find it has increased my agile fu. It’s a constant adjustment of balance, creating opportunities rather than waiting for them to unfold, follow through fast or the opportunity we created is gone. It’s hard work, time boxed and most of the time I loose learn.

The key thing in both situations is that we don’t have a lot of time to estimate what will work or not. We can’t plan very far ahead and we have almost no data to make assumptions on, we do know however the extreme boundaries of the assumptions and iterate from there.

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OMG They made me Product Owner!!

Chris Lukassen

The face of guy in the hallway expressed a mixture of euphoria and terror when I passed him in the hallway. We had met at the coffee machine before and we discussed how the company was moving to a more Scrum based way of developing their products.

Between euphoria and terror

Between euphoria and terror

“You sort of know how this PO thing works right?” was his first question. When I nodded he confined in me that they had made him Product Owner of a new team, without prior training. In general, not the best start, but I can see why the guys were anxious to start: their Product would address a pain experienced by many of their clients, promising start!

Over coffee and a whiteboard we came up with four steps you can take to kickstart a team that is new to Scrum and the Product Owner role.

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Guest blog: in response to "The Five Belts of the Product Owner

Chris Lukassen

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This is a response to Chris Lukassen's excellent post titled, "The Five Belts of the Product Owner." If you haven't read it, my post won't make much sense, so go read it before you delve further into my post.

Chris's post brought up many thoughts and feelings because it hit the intersection of two of the things that are taking up much of my focus as of late, Judo and Product Management.
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ISO/IEC 27001:2013 and Scrum 5 Ways to Make it Less Painful

Chris Lukassen

At some point, you get a nose for things that don’t feel right. Things that sound reasonable when explained, yet you get that gnawing feeling it sort of goes against nature. Working with Scrum and compliance to ISO is one of those things. Here are 5 ways to merge a rigid security standard, without violating Scrum values like focus, openness or its pillars, transparency, adaption and trust.

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The Five Belts Of The Product Owner

Chris Lukassen
What is your level?

What is your level?

One of the cool things that Europeans added to Judo is the belt system. Japanese are patient by nature, they either do or don't. In fact they distinguish only the black belt, you either have it or are progressing towards it.

We need a bit more guidance to know we are on the right way, hence we have the different belts (which actually originate from the game of pool.) So what are five distinct levels of Product Ownership that we can observe and what must change before we move on to the next level?

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The 3 Pillars of Successful Products or Why Project Ara was Cancelled

Chris Lukassen

Google managed to surprise both the market as well as the fans by cancelling the Project Ara modular phone. But from a Product Owner point of view it was no surprise. Ara phones lack a fundamental pilar that makes a product successful.

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